We are proud to offer all our customers the Wynnchester Built to Last Guarantee: our warranty against manufacturing faults.
In the unlikely event that your Wynnchester gear suffers a manufacturing fault, please contact us with a short description of what went wrong. We may ask for some photos to help us verify the damage and we may ask for you to send the product back to us so that we can check it over in person and look to repair it. We work on a case-by-case basis with our customers and will always try our best to resolve any and all issues.
As a small, privately-owned business, we might not have the resources of the larger brands out there. But we certainly stand by the quality and robustness of our gear. We live and breathe on our reputation – so you can rest assured that, once you are a part of the Wynnchester family, we will look after you.
We should make one thing clear, however. As you might expect, we are unable to cover your products for normal wear and tear. This includes damage that inevitably occurs as the result of normal use.
Regardless of how well you look after your Wynnchester gear, or how carefully you use it, it will eventually begin to show age and wear. Examples of wear not covered by the guarantee would be colours fading, canvas needing re-proofing, abrasions from normal use, etc.
Having said that, the beauty of canvas products is that they can be easily patched – even in the field. So, in that sense, we would encourage you to try to get a lifetime of use from your gear!